Cultural tourism in cities post-COVID-19: a perspective and proposals for an alternative model

Contenido principal del artículo

Luis Alfonso Escudero Gómez

Resumen

El turismo cultural urbano tras la pandemia de la COVID-19: una perspectiva y propuestas de un modelo alternativo


El turismo era una máquina en continuo crecimiento hasta su paralización con la pandemia de la COVID-19. En las ciudades, se incrementaban sus impactos negativos y había situaciones de sobreturismo. La pandemia es un momento disruptivo y excepcional. Es una ocasión para abandonar el camino hacia la insostenibilidad. Este artículo es un análisis turístico crítico donde se plantea cuál es la perspectiva pospandémica del turismo cultural urbano con una visión alejada de la búsqueda del lucro como fin último. El objetivo principal es plantear propuestas de un modelo alternativo y sostenible. Es un trabajo teórico que recurre a la revisión literaria de 180 obras científicas. De manera complementaria, se accede a las informaciones de los medios y se realiza una observación de la realidad, con trabajo de campo. Se propone una limitación de los visitantes y una mejora en la calidad mediante visitas guiadas, rutas turísticas, turismo experiencial y turismo virtualizado. Y se plantea una nueva gobernanza turística centralizada y una regulación de los agentes privados. Se considera que el artículo es de interés para los responsables públicos del turismo en las ciudades.



Descargas

La descarga de datos todavía no está disponible.

Detalles del artículo

Cómo citar
Escudero Gómez, L. A. (2021). Cultural tourism in cities post-COVID-19: a perspective and proposals for an alternative model. Boletín De La Asociación De Geógrafos Españoles, (91). https://doi.org/10.21138/bage.3138

Bibliografía

#TurismoRESET (2020, May 20). Manifiesto para la regeneración del sector turístico a través de un modelo socialmente equitativo, ambientalmente respetuoso y económicamente sostenible. https://www.turismoreset.org/

ABC (2020, July 27). Toledo ofrece «escape room» y rutas gratis para activar el turismo de lunes a miércoles. ABC. https://www.abc.es/espana/castilla-la-mancha/toledo/ciudad/abci-toledo-ofrece-escape-room-y-rutas-gratis-para-activar-turismo-lunes-miercoles-202007271402_noticia.html

Albert, A., & Benach, N. (Eds.) (2012). Doreen Massey. Un sentido global del lugar. Icaria.

Alpestana, D. (2020). Os novos desafios do turismo urbano. Finisterra, LV(115), 217–221. https://doi.org/10.18055/Finis20342

Álvarez-Sousa, A. (2018). The problems of tourist sustainability in cultural cities: Socio-political perceptions and interests management. Sustainability, 10(2), 503. https://doi.org/10.3390/su10020503

Andriotis, K. (2018). Degrowth in Tourism. Conceptual, Theoretical and Philosophical Issues. CABI.

Ap, J., & Wong, K. (2001). Case study on tour guiding: Professionalism, issues and problems. Tourism Management, 22(5), 551-563. https://doi.org/10.1016/S0261-5177(01)00013-9

Arana García, E. (2018). La intervención local en las viviendas de uso turístico a través de la zonificación urbanística: requisitos y consecuencias. Revista de Estudios de la Administración Local y Autonómica, 10, 6-21. https://doi.org/10.24965/reala.v0i10.10545

Arnold, D., & Kaminski, J (2014). Cultural heritage tourism and the digital future. In J. Kaminski, A. M. Benson & D. Arnold (Eds.), Contemporary Issues in Cultural Heritage Tourism (pp. 259-282). Routledge.

Ashworth, G. J., & Tunbridge, J. E. (1990). The Tourist-Historic City. Belhaven Press.

Ashworth, G., & Page, S. J. (2011). Urban Tourism research: Recent progress and current paradoxes. Tourism Management, 32(1), 1-15. https://doi.org/10.1016/j.tourman.2010.02.002

Ateljevic, I. (2020). Transforming the (tourism) world for good and (re)generating the potential ‘new normal’. Tourism Geographies, 22(3), 467-475. https://doi.org/10.1080/14616688.2020.1759134

Ayuntamiento de Toledo (2017). Vuelta a Toledo en 12 rutas. https://turismo.toledo.es/wp-content/uploads/2018/01/Vuelta-a-Toledo-en-12-rutas.pdf?x14945

Bakar, N.A., & Rosbi, S. (2020). Effect of Coronavirus disease (COVID-19) to tourism industry. International Journal of Advanced Engineering Research and Science, 7(4), 189-193. https://doi.org/10.22161/ijaers.74.23

Baker, M. J., & Cameron, E. (2008). Critical success factors in destination marketing. Tourism and Hospitality Research, 8(2), 79-97. https://doi.org/10.1057/thr.2008.9

Baldwin, R., & Weder di Mauro, B. (2020). Introduction. In R. Baldwin & B. Weder di Mauro (Eds.), Economics in the Time of COVID-19 (pp. 1-30). CEPR Press. https://voxeu.org/system/files/epublication/COVID-19.pdf

Bask, A., & Rajahonka, M. (2017). The role of environmental sustainability in the freight transport mode choice: a systematic literature review with focus on the EU. International Journal of Physical Distribution & Logistics Management, 47(7), 560-602. https://doi.org/10.1108/ijpdlm-03-2017-0127

Bauzá Martorell, F. J., & Melgosa Arcos, F. J. (Dirs.) (2020). El turismo después de la pandemia global. Análisis, perspectivas y vías de recuperación. AECIT. https://aecit.org/uploads/public/DOCUMENTO.covid-19%20y%20turismo.pdf

Beattie, J. M., & Schneider, I. E. (2018). Does service type influence satisfaction? A case study of Edinburgh castle. Tourism Management, 67, 89-97. https://doi.org/10.1016/j.tourman.2018.01.005

Bec, A., Moyle, B., Timms, K., Schaffer, V., Skavroskaya, L., & Little, C. (2019). Managament of immersive heritage tourism experiences: A conceptual model. Tourism Management, 72, 117-120. https://doi.org/10.1016/j.tourman.2018.10.033

Belhassen, Y., Uriely, N., & Assor, O. (2014). The touristification of a conflict zone: The case of Bil’in. Annals of Tourism Research, 49, 174-189. https://doi.org/10.1016/j.annals.2014.09.007

Benach, N., & Albet, A. (2019). David Harvey: diálogo abierto entre la abstracción teórica y la geografía de la urbanización. In N. Benach & A. Albet (Eds.), David Harvey. La lógica geográfica del capitalismo (pp. 301-336). Icaria.

Bertocchi, D., Camatti, N., Giove, S., & van der Borg, J. (2020). Venice and Overtourism: Simulating Sustainable Development Scenarios through a Tourism Carrying Capacity Model. Sustainability, 12(2), 512. http://dx.doi.org/10.3390/su12020512

Blanchar, C. (2020, June 16). Los niños reconquistan la Barcelona turística. El País (p. 23).

Blanco-Romero, A., Blázquez-Salom, M., & Cànoves, G. (2018). Barcelona, housing rent bubble in a tourist city: Social responses and local policies. Sustainability, 10(6), 2043. https://doi.org/10.3390/su10062043

Boniface, P. (2013). Managing Quality Cultural Tourism. Routledge.

Bowie, D., & Chang, J. C. (2005). Tourist satisfaction: A view from a mixed international guided package tour. Journal of Vacation Marketing, 11(4), 303-322. https://doi.org/10.1177/1356766705056628

Braintrust (2018). Observatorio Turístico del Grupo de Ciudades Patrimonio de la Humanidad de España. http://ciudadespatrimonio.org/publicaciones/GCPHE-Observatorio-Turistico-2018.pdf

Branton, J. (2015). World Heritage and Sustainable Tourism: Shared values? In L. Bourdeau, M. Gravari-Barbas, & M. Robinson (Eds.), World Heritage, Tourism and Identity (pp. 237-256). Farnham: Ashgate.

Brito-Henriques, E. (2020). COVID-19, turismo e sustentabilidade: tudo está interligado. Finisterra, LV(115), 205-210. https://doi.org/10.18055/Finis20311

Brouder, P. (2020). Reset redux: possible evolutionary pathways towards the transformation of tourism in a COVID-19 world. Tourism Geographies, 22(3), 484-490. https://doi.org/10.1080/14616688.2020.1760928

Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet–the state of eTourism research. Tourism Management, 29(4), 609-623. https://doi.org/10.1016/j.tourman.2008.01.005

Butler R. W. (1980). The concept of a tourist area cycle of evolution: implications for management of resources. The Canadian Geographer, 24(1), 5–12. https://doi.org/10.1111/j.1541-0064.1980.tb00970.x

Cai, S. S., & Cai, S. B. (2020). Big data analysis management system on cultural tourism In Advance in Intelligent Systems and Computing (pp. 504-508). https://doi.org/10.1007/978-3-030-53980-1_75

Calle-Vaquero, M. de la, García-Hernández, M., & Mendoza de Miguel, S. (2020). Urban Planning Regulations for Tourism in the Context of Overtourism. Applications in Historic Centres. Sustainability, 13(1), 70. http://dx.doi.org/10.3390/su13010070

Cañada, E. (2019). Trabajo turístico y precariedad. In E. Cañada e I. Murray (Eds.), Turistificación global. Perspectivas críticas en turismo (pp. 267-290). Icaria.

Capocchi, A., Vallone, C., Pierotti, M., & Amaduzzi, A. (2019). Overtourism: A literature review to assess implications and future perspectives. Sustainability, 11, 3303. https://doi.org/10.3390/su11123303

Carvalho, I. (2020). A profissão de guía-intérprete e o impacto da COVID-19. Journal of Tourism & Development, 34, 209-222. https://doi.org/10.34624/rtd.v0i34.22414

Castello, V. (2020). Desafíos y oportunidades para el turismo en el marco de la pandemia COVID-19. Cuadernos de Política Exterior Argentina, 131, 115-118. https://rephip.unr.edu.ar/handle/2133/18384

Cenacolo Vinciano (2020). Info. https://cenacolovinciano.org/en/info/

Chanchí, G., Saba, M., & Monroy, M. E. (2020). Propuesta de una arquitectura software basada en realidad virtual para el desarrollo de aplicaciones de turismo cultural. Revista Ibérica de Sistemas e Tecnologías de Informação, 36, 157-170. https://search.proquest.com/docview/2462684638?pq-origsite=gscholar&fromopenview=true

Chang, J. (2009). Taiwanese tourists’ perceptions of service quality on outbound guided package tours: A qualitative examination of the SERVQUAL dimensions. Journal of Vacation Marketing, 15(2), 165-178. https://doi.org/10.1177/1356766708100822

Cheer, J. M., & Lew, A. A. (2018). Understanding tourism resilience: Adapting to social, political, and economic change. In J. M. Cheer & A. A. Lew (Eds.), Routledge Advances in Tourism: Vol. 42. Tourism, Resilience and Sustainability: Adapting to Social, Political and Economic Change (pp. 3-17). Routledge.

Chen, H., & Rahman, I. (2018). Cultural tourism: An analysis of engagement, cultural contact, memorable tourism experience and destination loyalty. Tourism Management Perspectives, 26, 153-163. https://doi.org/10.1016/j.tmp.2017.10.006

Chiu, W., Zeng, S., & Cheng, P. (2016). The influence of destination image and tourist satisfaction on tourist loyalty: A case study of Chinese tourists in Korea. International Journal of Culture, Tourism and Hospitality Research, 10(2), 223-234. https://doi.org/10.1108/IJCTHR‐07‐2015‐0080

Choay, F. (2018) [1992]. Alegoría del patrimonio (Mª B. Suazo, Trans.). Gustavo Gili.

Cocola-Gant, A. (2019). Gentrificación turística. In E. Cañada & I. Murray (Eds.), Turistificación global. Perspectivas críticas en turismo (pp. 291-308). Icaria.

Corbisiero, F., & La Rocca, R. A. (2020). Tourism on demand. A new form of urban and social demand of use after the pandemic event. TeMa. Journal of Land Use, Mobility, and Environment, 91-104. http://dx.doi.org/10.6092/1970-9870/6916

Crespí-Vallbona, M. (2020). Satisfying experiences: Guided tours at cultural heritage sites. Journal of Heritage Tourism, 16(2), 201-17. https://doi.org/10.1080/1743873X.2020.1771345

Crítica Urbana (2020). Coronavirus: impacto urbano y territorial. 15, 1-52. https://criticaurbana.com/wp-content/uploads/2020/11/Cr%C3%ADtica-Urbana-15_Completa.pdf

D’Auria, A. (2009). Urban cultural tourism: Creative approaches for heritage-based sustainable development. International Journal of Sustainable Development, 12(2/3/4). 275–289. https://doi.org/10.1504/ijsd.2009.032782

Davies, K. (2020). Festivals Post Covid-19. Leisure Sciences, 43(1-2), 184-189. https://doi.org/10.1080/01490400.2020.1774000

de la Calle Vaquero, M. (2019). Turistificación de centros urbanos: clarificando el debate. Boletín de la Asociación de Geógrafos Españoles, 83, 2829. https://doi.org/10.21138/bage.2829

Delgadillo, V. (2018). Turismo y patrimonio. Cincuenta años de «rescate» del Centro Histórico de la Ciudad de México. Estudios Críticos del Desarrollo, VIII(14), 141-170. https://www.academia.edu/39133022/Turismo_y_patrimonio_Cincuenta_a%C3%B1os_de_rescate_del_Centro_Hist%C3%B3rico_de_la_Ciudad_de_M%C3%A9xico

Dodds, R., & Butler, R. W. (2019). Conclusion. In R. Dodds & R. W. Butler (Eds.), Overtourism. Issues, Realities and Solutions (pp. 262-276). De Gruyter.

Donaire Benito, J.A., & Galí Espelt, N. (2008). Modeling tourist itineraries in heritage cities. Routes around the Old District of Girona. Pasos. Revista de Turismo y Patrimonio Cultural, 6(3), 435-449. https://doi.org/10.25145/j.pasos.2008.06.033

du Cros, H., & McKercher, B. (2002). Cultural Tourism. The Partnership between Tourism and Cultural Heritage Management (2nd ed.). Routledge.

Escudero Gómez, L. A. (2018). Realities and problems of a major cultural tourist destination in Spain, Toledo. Pasos. Revista de Turismo y Patrimonio Cultural, 16(3), 617-636. https://doi.org/10.25145/j.pasos.2018.16.045

Escudero Gómez, L. A. (2020). Perceptions and opinions of the host community regarding overtourism in the touristic-historic city: A case study in Toledo (Spain). In C. Ribeiro de Almeida, et al. (Eds.), Handbook of Research on the Impacts, Challenges, and Policy Responses to Overtourism (pp. 325-345). Hershey: IGI Global.

Falk, J. H., & Dierking, L. D. (2012). The Museum Experience Revisited. Routledge.

Faulkner, B. (2001). Towards a framework for tourism disaster management. Tourism Management, 22(2), 135-147. https://doi.org/10.1016/S0261-5177(00)00048-0

Feng, J., Li, Y., & Wu, P. (2017). Conflicting images of the Great Wall in cultural heritage tourism. Critical Arts, 31(6), 109-127. https://doi.org/10.1080/02560046.2017.1405455

Finisterra (2020). Número especial: COVID-19, 55(115). https://revistas.rcaap.pt/finisterra

Fletcher, R., Murray Mas, I., Blanco Romero, A., & Blázquez Salom, M. (2019). Tourism and degrowth: An emerging for research and praxis. Journal of Sustainable Tourism, 27(12). 1745-1763. https://doi.org/10.1080/09669582.2019.1679822

Fletcher, R., Murray, I., Blázquez, M., & Blanco, A. (2020, 24 de marzo). Turismo, decrecimiento y la crisis del COVID-19. Alba Sud. http://www.albasud.org/blog/es/1196/turismo-decrecimiento-y-la-crisis-del-covid-19

Flew, T., & Kirkwood, K. (2020). The impact of COVID-19 on cultural tourism: Art, culture and communication in four regional sites of Queensland, Australia. Media International Australia, 178(1), 16-20. https://doi.org/10.1177/1329878X20952529

Florida, R., Rodríguez-Pose, A., & Storper, M. (2020). Cities in a Post-COVID World. Papers in Evolutionary Economic Geography, 20.41. http://econ.geo.uu.nl/peeg/peeg2041.pdf

Forer, P. C., & Pearce, D. G. (1984). Spatial patterns of package tourism in New Zealand. New Zealand Geographer, 40(1), 34-43.

Frank, T. O., & Medarić, Z. (2018). Cultural tourism from an academic perspective. Academica Turistica, 11(2), 101-110. http://academica.turistica.si/index.php/AT-TIJ/article/view/141

Frey, B. S., & Briviba, A. (2020). Revived Originals – A proposal to deal with cultural overtourism. Tourism Economics, 27(6), 1221-1236. https://doi.org/10.1177/1354816620945407

Garau, C. (2014). From territory to smartphone: Smart fruiton of cultural heritage for dynamic tourism development. Planning Practice & Research, 29(3), 238–255. https://doi.org/10.1080/02697459.2014.929837

García, J. A., Guitart Casalderrey, N., Pitarch Mach, A., & Vallvé Fernández, O. (2018). De la turismofobia a la convivencia turística: el caso de Barcelona. Análisis comparativo con Ámsterdam y Berlín. Ara: Revista de Investigación en Turismo, 8(2), 25–34.

García Hernández, M. (2000). Turismo y medio ambiente en ciudades históricas. De la capacidad de acogida turística a la gestión de los flujos de visitantes. Anales de Geografía de la Universidad Complutense, 20, 131-148. https://revistas.ucm.es/index.php/AGUC/article/view/AGUC0000110131A

García Hernández, M. (2001). Capacidad de acogida turística y gestión de flujos de visitantes en conjuntos monumentales: el caso de la Alhambra. PH, Boletín del Instituto Andaluz del Patrimonio Histórico, 36, 124-137. https://www.ucm.es/data/cont/media/www/pag-49172/ph36-124%20(publicaci%C3%B3n).pdf

García Hernández, M. (2003). Turismo y conjuntos monumentales. Capacidad de acogida turística y gestión de flujos de visitantes. Tirant Lo Blanc.

García Hernández, M., de la Calle Vaquero, M., & Yubero, C. (2017). Cultural heritage and urban tourism: Historic city centres under pressure. Sustainability, 9(8), 1346. https://doi.org/10.3390/su9081346

Gavalas, D., Sylaiou, S., Kasapakis, V., & Dzardanova, E. (2020). Special issue on virtual and mixed reality in culture and heritage. Personal and Ubiquitous Computing, 1-2. https://doi.org/10.1007/s00779-020-01377-4

Geopolítica(s) (2020). Número Extraordinario dedicado a Geopolítica de la pandemia de COVID-19, 11(2), 1-321. https://revistas.ucm.es/index.php/GEOP/issue/view/3602

Gómez Fuentes, A. (2021, August 24). Para entrar en Venecia habrá que reservar y pagar a partir del próximo verano. ABC. https://www.abc.es/cultura/abci-para-entrar-venecia-habra-reservar-y-pagar-partir-proximo-verano-202108231642_noticia.html

Gössling, S., Scott, D., & Hall, C. M. (2020). Pandemics, tourism and global change: A rapid assessment of COVID-19. Journal of Sustainable Tourism, 29(1), 1-20. https://doi.org/10.1080/09669582.2020.1758708

Gretzel, U., Fuchs, M., Baggio, R., Hoepken, W., Law, R., Neidhardt, J., Pesonen, J., Zanker, M., & Xiang, Z. (2020). E-Tourism beyond COVID 19: A call for transformative research. Information Technology & Tourism. Information Technology & Tourism, 22, 187-203. https://doi.org/10.1007/s40558-020-00181-3

Guerra Luzuriaga, P. (2020). Reactivación vs turistificación: los retos de las ciudades frente al turismo post pandemia. INNOVA Research Journal, 5(3.2.), 134-150. https://doi.org/10.33890/innova.v5.n3.2.2020.1564

Guzmán, P. C., Pereira Roders, A. R., & Colenbrander, B. J. F. (2017). Measuring links between cultural and heritage management and sustainable urban development: An overview of global monitoring tools. Cities, 60, 192-201. https://doi.org/10.1016/j.cities.2016.09.005

Hall, C. M. (2011). Policy learning and policy failure in sustainable tourism governance: From first-and second-order to third-order change? Journal of Sustainable Tourism, 19(4-5), 649-671. https://doi.org/10.1080/09669582.2011.555555

Hall, C. M., Scott, D., & Gössling, S. (2020): Pandemics, transformations and tourism: Be careful what you wish for. Tourism Geographies. https://doi.org/10.1080/14616688.2020.1759131

Hargrove, C. M. (2017). Cultural Heritage Tourism: Five Steps for Success and Sustainability. Rowman & Littlefield.

Harlem, G., & Lynn, M. (2020). Descriptive analysis of social determinant factors in urban communities affected by COVID-19. Journal of Public Health, fdaa078. https://doi.org/10.1093/pubmed/fdaa078

Harrison, D., & Sharpley R. (2017). Mass Tourism in a Small World. CABI.

Hausmann, A., & Schuhbauer, S. (2020). The role of information and communication technologies in cultural tourists’ journeys: the case of a World Heritage Site. Journal of Heritage Tourism. https://doi.org/10.1080/1743873X.2020.1819300

Haywood, K. M. (2020). A post-COVID future: Tourism community re-imagined and enabled. Tourism Geographies, 22(3), 599-609. https://doi.org/10.1080/14616688.2020.1762120

Herreros, J. (2021, May 30). Intro. El País Semanal (p. 16).

Higgins-Desbiolles, F. (2020). Socialising tourism for social and ecological justice after COVID-19. Tourism Geographies, 22(3), 610-623. https://doi.org/10.1080/14616688.2020.1757748

Hooi, A. (2020, June 25). Conocer la Ruta de la Seda sin moverse de casa. El País-China Daily (p. 7).

Huang, S., Hsu, C. H. C., & Chan, A. (2010). Tour guide performance and tourist satisfaction: A study of the package tours in Shanghai. Journal of Hospitality & Tourism Research, 34(1), 3-33. https://doi.org/10.1177/109634800934981

Huang, S., Weiler, B., & Assaker, G. (2015). Effects of interpretive guiding outcomes on tourist satisfaction and behavioral intention. Journal of Travel Research, 54(3), 344-358. https://doi.org/10.1177/0047287513517426

Iaquinto, B. L. (2020). Tourist as vector: viral mobilities of COVID-19. Dialogues in Human Geography, 10(2), 174-177. https://doi.org/10.1177/2043820620934250

Ioannides, D., & Gyimothy, S. (2020). The COVID-19 crisis as an opportunity for escaping the unsustainable global tourism path. Tourism Geographies, 22(3), 624-632. https://doi.org/10.1080/14616688.2020.1763445

Istoc, E. M. (2012). Urban culture tourism and sustainable development. International Journal for Responsible Tourism, 1(1), 38-56. https://ideas.repec.org/a/amf/ijrtfa/v1y2012i1p38-57.html

Jelinčić, D. A., & Mansfeld, Y. (2019). Applying cultural tourism in the revitalization and enhancement of cultural heritage: An integrative approach. In M. Obad Šćitaroci, B. B. Obad Šćitaroci & A. Mrđa (Eds.), Cultural Urban Heritage. Development, Learning and Landscape Strategies (35–43). Cham: Springer.

Jones, P., & Comfort, D. (2020). The COVID-19 crisis, tourism and sustainable development. Athens Journal of Tourism, 7(2), 75-86. https://doi.org/10.30958/ajt.7-2-1

Jung, T. H., & tom Dieck, C. (2017). Augmented reality, virtual reality and 3D printing for the co-creation of value for the visitor experience at cultural heritage places. Journal of Place Management and Development, 10(2), 140-151. https://doi.org/10.1108/JPMD-07-2016-0045

Karamehmedović, D. (2020). The spirit of the place. Visitor study on Dubrovnik. In K. Luger T M. Ripp (Eds.), World Heritage, Place Making and Sustainable Tourism (pp. 269-286). Studien Verlag.

Kayser, B. (2020, June 19). Cómo será volver a… El Viajero-El País (p. 8).

Kidd, J. (2016). Museums in the New Mediascape: Transmedia, Participation, Ethics. Routledge.

Kietäväinen, A., & Tuulentie, S. (2013). Tourism strategies and climate change: Rhetoric at both strategic and grassroots levels about growth and sustainable development in Finland. Journal of Sustainable Tourism, 21(6), 845-861. https://doi.org/10.1080/09669582.2012.750326

Koo, S., Kim, J., Kim, C., Kim, J., & Cha, H. S. (2019). Development of an augmented reality tour guide for a cultural heritage site. ACM Journal on Computing and Cultural Heritage, 12(4), 24. https://doi.org/10.1145/3317552

Kourtit, K., Nijkamp, P., & Romão, J. (2019). Cultural heritage appraisal by visitors to global cities: The use of social media and urban analytics in urban buzz research. Sustainability, 11(12), 3470. https://doi.org/10.3390/su11123470

Kuo, N. T., Chang, K. C., Cheng, Y. S., & Lin, J. C. (2015). Effects of tour guide and tourist satisfaction on destination loyalty in Taiwan’s Kinmen battlefield tourism: Perceived playfulness and perceived flow as moderators. Journal of Travel & Tourism Marketing, 33(1), 103-122. https://doi.org/10.1080/10548408.2015.1008670

Kuščer, K., & Mihalič, T. (2019). Residents’ attitudes towards overtourism from the perspective of tourism impacts and cooperation–the case of Ljubljana. Sustainability, 11, 1823. https://doi.org/10.3390/su11061823

La Tribuna de Toledo (2020, July 7). Toledo inicia una campaña de promoción turística. https://www.latribunadetoledo.es/noticia/Z721486E9-A201-4FF0-833235612E3029B1/202007/Toledo-inicia-una-campana-de-promocion-turistica

Lacher, R. G., & Oh, C. (2012). Is tourism a low-income industry? Evidence from three coastal regions. Journal of Travel Research, 51(4), 464-472. https://doi.org/10.1177/0047287511426342

Lapointe, D. (2020). Reconnecting tourism after COVID-19: The paradox of alterity in tourism areas. Tourism Geographies, 22(3), 633–638. https://doi.org/10.1080/14616688.2020.1762115

Larson, L., & Poudyal, N. (2012). Developing sustainable tourism through adaptive resource management: a case of study in Machu Picchu, Peru. Journal of Sustainable Tourism, 20(7), 917-938. https://doi.org/10.1080/09669582.2012.667217

Latour, B. (2020, May 4). Plasticidad en el orden mundial. El País. Retrieved from https://elpais.com/especiales/2020/coronavirus-covid-19/predicciones/la-plasticidad-del-orden-mundial/

Loades, C. M. (2019). Heritage and scale-challenges to wellbeing and place management in Dubrovnik’s World Heritage Site. Journal of Culture Research, 19, 5-32. https://doi.org/10.14456/jucr.2019.7

M. G. (2020, June 25). La Iglesia abre mañana la Catedral y otros monumentos. La Tribuna de Toledo. https://www.latribunadetoledo.es/Noticia/Z39488C47-C76D-5D05-A55DD0565DA9342A/202006/La-Iglesia-abre-manana-la-Catedral-y-otros-monumentos

Mak, A. H. N., Wong, K. K. F., & Chang, R. C. Y. (2011). Critical issues affecting the service quality and professionalism of the tour guides in Hong Kong and Macau. Tourism Management, 32(6), 1442-1452. https://doi.org/10.1016/j.tourman.2011.01.003

Mansilla, J. A., & Milano, C. (2018). Introducción a la Ciudad de Vacaciones. Apuntes sobre turismo y malestar social en Barcelona. In C. Milano & J. A. Mansilla (Coords.), Ciudad de Vacaciones. Conflictos urbanos en espacios turísticos (pp. 19-80). Pol.len.

Marasco, A. (2020). Beyond virtual cultural tourism: History-living experiences with cinematic virtual reality. Tourism & Heritage Journal, 2, 1-16. https://revistes.ub.edu/index.php/tourismheritage/article/view/31349

Marsiglio, S. (2017). On the carrying capacity and the optimal number of visitors in tourism destinations. Tourism Economics, 23(3), 632-646. https://doi.org/10.5367/te.2015.0535

Martínez García, E., Raya Vílchez, J. M., & Galí, N. (2018). Factors affecting time spent visiting heritage city areas. Sustainability, 10, 1824. https://doi.org/10.3390/su10061824

McCool, S. F., & Lime, D. W. (2001). Tourism carrying capacity: Tempting fantasy or useful reality. Journal of Sustainable Tourism, 9, 372-388. https://doi.org/10.1080/09669580108667409

McKercher, B. (2020). Cultural tourism market: A perspective paper. Tourism Review, 75(1), 126-129. https://doi.org/10.1108/TR-03-2019-0096

McKercher, B., & du Cros, H. (2003). Testing a cultural tourism typology. International Journal of Tourism Research, 5(1), 45-58. https://doi.org/10.1002/jtr.417

Menchero Sánchez, M. (2020). Flujos turísticos, geopolítica y COVID-19: cuando los turistas internacionales son vectores de transmisión. Geopolítica(s), 11(2), 105-114. https://doi.org/10.5209/geop.69249

Méndez Ravina, L. M., Aviña Solares, M. G. A., & Solís Martínez, H. (2020). Tourism in Mexico and the use of cultural heritage as a commodifications’s product. In A. Kavoura et al. (Eds.), Strategic Innovative Marketing and Tourism. 8th ICSIMAT, Northern Aegean, Greece, 2019 (265-272). Springer.

Mezquita-Catedral de Córdoba (2020). COVID-19. Información general. https://mezquita-catedraldecordoba.es/covid-19/informacion-general/

Milano C., Novelli M., & Cheer J. M. (2019). Overtourism and tourismphobia: A journey through four decades of tourism development, planning and local concerns. Tourism Planning & Development, 16(4), 353-357. https://doi.org/10.1080/21568316.2019.1599604

Montanari, A. (2020). Covid-19 as an opportunity to tackle the phenomenon of overtourism in European historic centre: The case of Rome. Supplementi, 11, 285-305. https://doi.org/10.13138/2039-2362/2542

Morgan, M., & Dong, X. (2008). Measuring passenger satisfaction of interpretive programming on two Amtrak trains in the Midwest: Testing the expectancy disconfirmation theory. Journal of Interpretation Research, 13(2). https://doi.org/10.1177/109258720801300204

Murray, I., & Cañada, E. (2020). La singularidad cultural como causa de la expansión del COVID-19 en España: una respuesta. AGE. https://www.age-geografia.es/site/wp-content/uploads/2020/04/murray-ernest-v1.pdf

O’Callaghan-Gordo, C., & Antó, J. M. (2020). COVID-19: The disease of the Anthropocene. Environmental Research, 187, 109683. https://doi.org/10.1016/j.envres.2020.109683

O’Reilly, A.M. (1986). Tourism carrying capacity: Concept and issues. Tourism Management, 7(4), 254-258. https://doi.org/10.1016/0261-5177(86)90035-x

Olcina Cantos, J. (2019). Cambio climático y actividad turística: dos procesos que se retroalimentan. In E. Cañada & I. Murray (Eds.), Turistificación global. Perspectivas críticas en turismo (pp. 443–462). Icaria.

Olcina Cantos, J. (2020). Pandemia, cambio climático y turismo: acciones para lo inmediato y lo próximo. In M. Simancas, R. Hernández, & N. Padrón (Coords.), Turismo pos-COVID-19. Reflexiones, retos y oportunidades (pp. 31-44). La Laguna: Cátedra de Turismo Cajacanarias-Ashotel de la Universidad de la Laguna.

Opačić, V.T. (2019). Tourism valorisation of cultural heritage. In M. Obad Šćitaroci, B. B. Obad Šćitaroci & A. Mrđa (Eds.), Cultural Urban Heritage. Development, Learning and Landscape Strategies (pp. 181-196). Springer.

Opera della Primaziale Pisana (2020). Website. https://www.opapisa.it/en

Organisation for Economic Co-operation and Development (OECD) (2009). The Impact of Culture on Tourism. OECD Publications.

Packer, J., & Ballantyne, R. (2016). Conceptualizing the visitor experience: A review of literature and development of a multifaceted model. Visitor Studies, 19(2), 128-143. https://doi.org/10.1080/10645578.2016.1144023

Papathanassis, A. (2017). Over-tourism and anti-tourist sentiment: An exploratory analysis and discussion. “Ovidius” University Annals, Economic Sciences Series, XVII(2), 288-293. https://ideas.repec.org/a/ovi/oviste/vxviiy2017i2p288-293.html

Pascoal, S., Tallone, L., & Furtado, M. (2020). The impact of COVID-19 on cultural tourism: Virtual exhibitions, technology and innovation. In A. Abreu et al. (Eds,), Advances in Tourism, Technology and Systems. ICOTTS 2020. Smart Innovation, Systems and Technologies. Springer https://doi.org/10.1007/978-981-33-4260-6_16

Pepe, A., & Percoco, A. (2020). Quel che resta della legacy di Matera 2019 dopo il Covid-19. Documenti Geografici, 1, 593-603. https://doi.org/10.19246/DOCUGEO2281-7549/202001_37

Pimentel de Oliveira, D. (2020). Tarjeta turística Safety and Security: el pasaporte para turistas y destinos seguros. Cuadernos de Turismo, 46, 489-504. https://doi.org/10.6018/turismo.451931

Ponsignon, F., & Derbaix, M. (2020). The impact of interactive technologies on the social experience: An empirical study in a cultural tourism context. Tourism Management Perspectives, 35, 100723. https://doi.org/10.1016/j.tmp.2020.100723

Prebensen, N. K., Chen, J. S., & Uysal, M. (2014). Creating Experience Value in Tourism. CABI.

Prideaux, B., Thompson, M., & Pabel, A. (2020). Lessons from COVID-19 can prepare global tourism for the economic transformation needed to combat climate change. Tourism Geographies, 22(3), 667/678. https://doi.org/10.1080/14616688.2020.1762117

Priority Actions Programme, & Regional Activity Center (PAP/RAC) (1997). Guidelines for Carrying Capacity Assessment for Tourism in Mediterranean Coastal Areas. https://www.pap-thecoastcentre.org/pdfs/Guidelines%20CCA%20Tourism.pdf

Pybus, C. (2019). New tools for cultural heritage tourism: Accessible virtual reality for Milan’s basilica Sant’Ambrogio. GEORES 2019 – 2nd International Conference of Geomatic and Restoration. https://doi.org/10.5194/isprs-archives-XLII-2-W11-1003-2019

Reisinger, Y. (1994). Tourist—Host contact as a part of cultural tourism. World Leisure & Recreation, 36(2), 24/28. https://doi.org/10.1080/10261133.1994.9673910

Reuschke, D., & Felstead, A. (2020). Changing workplace geographies in the COVID-19 crises. Dialogues in Human Geography, 10(2), 208-212. https://doi.org/10.1177/2043820620934249

Riaño, P. H. (2020a, October 20). Los museos buscan rentabilizar su presencia en la red. El País (p. 27).

Riaño, P. H. (2020b, 13 de diciembre). Por un puñado de turistas. El País. https://elpais.com/espana/madrid/2020-12-13/por-un-punado-de-turistas.html

Richards, G. (2005). European Cultural Tourism: Trends and prospects. In G. Richards (Ed.), Cultural Tourism in Europe (pp. 225-241). Association for Tourism and Leisure Education. http://www.tram-research.com/cultural_tourism_in_europe.pdf

Richards, G. (2007). ATLAS Cultural Tourism Survey. Summary Report 2007. http://www.tram-research.com/atlas/ATLAS%20Cultural%20Tourism%20Survey%202007.PDF

Richards, G. (2019). Culture and tourism: Natural partners or reluctant bedfellows? A perspective paper. Tourism Review, 75(1), 232-234. https://doi.org/10.1108/TR-04-2019-0139

Richards, G., & Wilson, J. (2006). Developing creativity in tourist experiences: A solution to the serial reproduction of culture? Tourism Management, 27(6), 1209-1223. https://doi.org/10.1016/j.tourman.2005.06.002

Ritchie, B. W. (2008). Tourism disaster planning and management: From response and recovery to reduction and readiness. Current Issues in Tourism, 11(4), 315-348. https://doi.org/10.1080/13683500802140372

Rodríguez Fino, E., Martín Gutiérrez, J., Meneses Fernández, D., & Armas Davara, E. (2013). Interactive tourist guide: Connecting Web 2.0 augmented reality, and QR codes. Procedia Computer Science, 25, 338-344. https://doi.org/10.1016/j.procs.2013.11.040

Romero-García, L. E., Aguilar-Gallegos, N., Morales-Matamoros, O., Badillo-Piña, I., & Tejeida-Padilla, R. (2019). Urban tourism: a system approach – state of the art. Tourism Review, 74(3), 679-693. https://doi.org/10.1108/TR-06-2018-0085

Roy, A. (2017). El ministerio de la felicidad suprema (C. Ceriani, Trans.). Anagrama.

Russo, A. P. (2016). Las nuevas fronteras del estudio en turismo: retos conceptuales y epistemológicos. Revista CIDOB D’Afers Internacionals, 113, 15-32. https://www.cidob.org/es/articulos/revista_cidob_d_afers_internacionals/113/las_nuevas_fronteras_del_estudio_del_turismo_retos_conceptuales_y_epistemologicos

Ryu, S., Gao, H., Wong, J. Y., Shiu, E. Y. C., Xiao, J., Fong, M. W., & Cowling, B. J. (2020). Nonpharmaceutical measures for pandemic influenza in nonhealthcare settings – international travel – related measures. Emerging Infectious Diseases, 26(5), 961-966. https://doi.org/10.3201/eid2605.190993

San Román Cutanda, J. M. (2018). Evolución histórico-jurídica del marco legal de la profesión de guía turístico en España: algunos apuntes sobre el turismo en Toledo. Archivo Secreto: Revista Cultural de Toledo, 7, 118-139. https://dialnet.unirioja.es/servlet/articulo?codigo=6834133&orden=0&info=link

Santos Solla, X. M., & Lois González, R. C. (Coords.) (2005). Desarrollo turístico sostenible en ciudades históricas. Ayuntamiento de Lugo.

Santos Veloso, A. & dos Santos Queirós, A. (2019). The role of the tourist guide in the context of the conservation and valuation of the tangible and intangible heritage. Journal of Tourism and Heritage Research, 2(4), 308-326. http://www.jthr.es/index.php/journal/article/view/117

Sariego López, I. (2020). Los retos del turismo cultural en la ciudad de Santander para convertirse en un destino seguro pos-COVID-19. Estudios Turísticos, 219, 59-70. https://dialnet.unirioja.es/servlet/articulo?codigo=7610393&orden=0&info=link

Schneider, D. (1978). The Carrying Capacity Concept as a Planning Tool. American Planning Association.

Schubert, S. F., & Schamel, G. (2020). Sustainable tourism development: A dynamic model incorporating resident spillovers. Tourism Economies. https://doi.org/10.1177/1354816620934552

Scott, D., Hall, C. M., & Gössling, S. (2019). Global tourism vulnerability to climate change. Annals of Tourism Research, 77, 49-61. https://doi.org/10.1016/j.annals.2019.05.007

Sequera, J. (2020). Turistificación global en tiempos de COVID-19. Una reseña inusual [Review of the book Turistificación global. Perspectivas críticas en turismo, by E. Cañada & I. Murray (Eds.)]. Boletín de la Asociación de Geógrafos Españoles, 85, 2971, 1-5. https://bage.age-geografia.es/ojs/index.php/bage/article/view/2971

Sharpley, R. (2020). Tourism, sustainable development and the theoretical divide: 20 years on. Journal of Sustainable Tourism, 28(11), 1932-1946. https://doi.org/10.1080/09669582.2020.1779732

Siang, F. G., Ahmad, Z. B., Aziz, K. B. A., & Suhaifi, S. B. (2019). Augmented reality mobile application for museum: A technology acceptance study. 6th International Conference on Research and Innovation in Information Systems (ICRIIS), 1-6. https://doi.org/10.1109/ICRIIS48246.2019.9073457

Simancas Cruz, M., Hernández Martín, R., & Padrón Fumero, N. (Coords.). Turismo pos-COVID-19. Reflexiones, retos y oportunidades. La Laguna: Cátedra de Turismo Cajacanarias-Ashotel de la Universidad de la Laguna. https://riull.ull.es/xmlui/handle/915/20451

Sinclair, I. (2015). La ciudad de las desapariciones (J. Calvo, Trans.). Alpha Decay.

Singh, S (2020). ‘Quixotic’ tourism? Safety, ease, and heritage in post-COVID world tourism. Journal of Heritage Tourism. https://doi.org/10.1080/1743873X.2020.1835924

Solima, L., & Izzo, F. (2018). QR codes in cultural heritage tourism: New communications technologies and future prospects in Naples and Warsaw. Journal of Heritage Tourism, 13(2), 115-127. https://doi.org/10.1080/1743873X.2017.1337776

Song, L., & Tan, S. (2012). A path analysis of the development of tourism products concerning compound-type cultural heritage. Tourism Tribune, 27, 93–101. http://caod.oriprobe.com/articles/31339392/A_Path_Analysis_of_the_Development_of_Tourism_Products_Concerning_Comp.htm

Sönmez, S., Wiitala, J., & Apostolopoulos, Y. (2019). How complex travel, tourism, and transportation networks influence infectious disease movement in a borderless world. In D. J. Timothy (Ed.), Handbook of Globalisation and Tourism (pp. 27–43). Edward Elgar.

Stecker, B., & Hartmann, R. (2019). Case study: Balancing the sustainability of tourism in city destinations–The case of Dubrovnik. In D. Lund-Durlacher et al. (Eds.), Corporate Sustainability and Responsibility in Tourism (pp. 373-382). Springer.

Stovall, W., Higham, J., & Stephenson, J. (2019). Prepared for take-off? Anthropogenic climate change and the global challenge of twenty-first-century tourism. In D. J. Timothy (Ed.), Handbook of Globalisation and Tourism (pp. 188-197). Edward Elgar.

Swanson, K. K., & Timothy, D. J. (2012). Souvenirs: icons of meaning, commercialization and commoditization. Tourism Management, 33(3), 489-499. https://doi.org/10.1016/j.tourman.2011.10.007

Świąder, M. (2018). The implementation of the concept of environmental carrying capacity into spatial management of cities: A review. Management of Environmental Quality, 29(6), 1059-1074. https://doi.org/10.1108/MEQ-03-2018-0049

Teruel Serrano, M.D. (2016). Eficiencia comunicativa de las páginas web en el caso de la gestión turística de los sitios Patrimonio de la Humanidad en España. Boletín de la Asociación de Geógrafos Españoles, 71, 323-346. https://doi.org/10.21138/bage.2285

Thomson, G., & Newman, P. (2018). Cities and the Anthropocene: Urban governance for the new era of regenerative cities. Urban Studies, 57(7), 1502-1519. https://doi.org/10.1177/0042098018779769

Thurot, J. M. (1980). Capacité de charge et production touristique. Université d’Aix-Marseille.

Timothy, D. J. (2011). Cultural Heritage and Tourism: An Introduction. Channel View.

Timothy, D. J., & Boyd, S. W. (2006). Heritage Tourism in the 21st Century: Valued traditions and new perspectives. Journal of Heritage Tourism, 1(1), 1-16. https://doi.org/10.1080/17438730608668462

tom Dieck, M. C., & Jung, T. (2018). A theoretical model of mobile augmented reality acceptance in urban heritage tourism. Currents Issues in Tourism, 21(2), 154–174. https://doi.org/10.1080/13683500.2015.1070801

Tripadvisor (2020, July 24). La Última Cena. https://www.tripadvisor.es/Attraction_Review-g187849-d314197-Reviews-Il_Cenacolo-Milan_Lombardy.html

Troitiño Torralba, L. (2012). Las ciudades patrimonio de la humanidad de la región turística de Madrid: niveles medios de funcionalidad y adecuación turística del patrimonio cultural. Papers, 51, 109-131. http://www.papersdeturisme.gva.es/ojs/index.php/Papers/article/view/199

Troitiño Vinuesa, M. A., & Troitiño Torralba, L. (2010). Patrimonio y turismo: una complementariedad necesaria en un contexto de uso responsable del patrimonio y cualificación de la visita. Revista Patrimonio Cultural de España, 3, 89-108.

Tsai, S. P. (2019). Augmented reality enhancing place satisfaction for heritage tourism marketing. Current Issues in Tourism, 23(9), 1078-1083. https://doi.org/10.1080/13683500.2019.1598950

UNESCO (2016). Culture: Urban Future. Global Report for on Culture for Sustainable Urban Development. https://unesdoc.unesco.org/ark:/48223/pf0000245999

UNWTO (2015). Affiliate Members Global Reports, Volume Twelve–Cultural Routes and Itineraries. UNWTO. https://www.e-unwto.org/doi/book/10.18111/9789284417704

UNWTO (2020a). Barómetro OMT del Turismo Mundial. UNWTO. https://www.e-unwto.org/doi/abs/10.18111/wtobarometeresp.2020.18.1.1

UNWTO (2020b, April 14). COVID-19: anteponiendo a las personas. UNWTO. https://www.unwto.org/es/turismo-covid-19

Vareiro, L., Ribeiro, J. C., & Remoaldo, P. C. (2018). What influences a tourist to return to a cultural destination? International Journal of Tourism Research, 21(2), 280-290. https://doi.org/10.1002/jtr.2260

Velasco González, M., Herrero López, R., & López Sánchez, E. (2019). El orden del caos: la decisión del gobierno ante el problema del impacto del turismo en el centro urbano de Madrid. Boletín de la Asociación de Geógrafos Españoles, 83, 2832, 1-42. http://dx.doi.org/10.21138/bage.2832

Veríssimo, M., Moraes, M., Breda, Z., Guizi, A., & Costa, C. (2020). Overtourism and tourismphobia: A systematic literature review. Tourism: An International Interdisciplinary Journal, 68(2), 156-169. https://doi.org/10.37741/t.68.2.4

Vicente, A. (2020, June 25). El Louvre seguirá fiel al turismo. El País (p. 28).

Vilar, M. A. (2020, July 1). Reabren desde hoy atractivos turísticos como el pórtico o la cueva del Rei Cintolo. La Voz de Galicia (p. 8).

Wall, G. (1997). Tourism attractions: Points, lines and areas. Annals of Tourism Research, 24(1), 240–243. https://doi.org/10.1016/S0160-7383(96)00039-4

Wall, G. (2020). From carrying capacity to overtourism: a perspective article. Tourism Review, 75(1), 212-215. https://doi.org/10.1108/TR-08-2019-0356

Wang, D., Xiang, Z, & Fesenmaier (2014). Smartphone use in everyday life and travel. Journal of Travel Research, 55(1), 52-63. https://doi.org/10.1177/0047287514535847

William, P. W., & Gill, A. (1995). Tourism carrying capacity management issues. In W. F. Theobald (Ed.), Global Tourism: The Next Decade (pp. 174-187). Butterworth-Heinemann.

Xia, J., Evans, F. H., Spilsbury, K., Ciesielski, V., Arrowsmith, C., & Wright, G. (2010). Market segments based on the dominant movement patterns of tourists. Tourism Management, 31(4), 464-469. https://doi.org/10.1016/j.tourman.2009.04.013

Yamashita, S. (2016). Cultural Tourism. In Encyclopedia of Tourism (pp. 212-224). Springer.

Yescas Sánchez, M. (2018). La turistificación en el Centro Histórico de Oaxaca. Estudios Críticos del Desarrollo, VIII(14), 75-111. https://estudiosdeldesarrollo.mx/estudioscriticosdeldesarrollo/wp-content/uploads/2019/01/ECD14-3.pdf

Zazo Moratalla, A., & Álvarez Agea, A. (2020). Ciudad COVID 19: una nueva inequidad en el espacio y tiempo urbano. Urbano, 41, 4-9. https://doi.org/10.22320/07183607.2020.23.41.00

Zhang, H. Q., & Chow, I. (2004). Application of importance-performance model in tour guides’ performance: Evidence from mainland Chinese outbound visitors in Hong Kong. Tourism Management, 25(1), 81-91. https://doi.org/10.1016/S0261-5177(03)00064-5

Zhang, X., Zhou, L., Wu, Y., Skitmore, M., & Deng, Z. (2015). Resolving the conflicts of sustainable world heritage landscapes in cities: fully open or limited access for visitors? Habitat International, 46(91), 91-100. https://doi.org/10.1016/j.habitatint.2014.11.004

Zhang, Y., Lee, T. J., & Xiong, Y. (2018). A conflict resolution model for sustainable heritage tourism. International Journal of Tourism Research, 21(4), 478-492. https://doi.org/10.1002/jtr.2276

Zusman, P.; Bietti, G. L., & Landini, G. (2020). Las múltiples implicaciones espaciales de la difusión del COVID-19. Un estado de la cuestión. Punto Sur, 3, 234-262. https://doi.org/10.34096/ps.n3.9707